Shipping & Returns

Shipping

We offer free standard shipping on all orders to European countries and Norway.

Processing time: 1–3 business days
Delivery time: 7–14 business days
Tracking: You'll receive a tracking number via email once your order ships.

Please note that delivery times may vary depending on your location and local customs processing.

Returns & refunds

Due to the nature of our products, all sales are final. We do not offer returns or refunds for change of mind.

Damaged or defective items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the damage at support@mistwell.store. We will send a replacement at no extra cost.